Returns, Refunds & Artwork Protection Policy

We take every possible measure to protect your artwork at all stages of production. By submitting artwork or materials to Skyframe for printing, framing, or any related service, you acknowledge and agree that, in the event of damage or loss—whether due to unpredictable circumstances, negligence, or any other cause—Skyframe’s liability is strictly limited to the replacement of the item’s loss of value only, as determined by Skyframe.

No additional compensation will be provided, including but not limited to consequential, incidental, special, emotional, or indirect damages, loss of market value, or loss of profits.

All custom-made products and services, including but not limited to custom framing, custom prints, mounts, finishes, and bespoke fabrication, are built to order.

All custom-made orders are final sale and are not eligible for returns, refunds, or exchanges.

In limited circumstances and at Skyframe’s sole discretion, a store credit may be offered as a goodwill resolution. Store credit has no cash value and is non-transferable.

Returns are only available for eligible e-commerce purchases, including ready-to-buy or non-custom items such as:

• Pre-framed artwork
• Mirrors
• Easels
• Display accessories
• Other non-custom retail products

To be eligible for a return:

• Requests must be submitted within 30 days of delivery
• Items must be unused, uninstalled, and in original condition and packaging
• Returns are accepted only for verified manufacturing defects
  

Gift cards are non-refundable.

Do not return any item to the manufacturer unless explicitly instructed by Skyframe customer service.

Custom manufacturing and picture framing are handcrafted processes and may require more than one attempt to achieve a satisfactory result. Minor variations in color, texture, alignment, finish, or material characteristics are inherent to bespoke production and do not constitute defects.

By placing an order, the client acknowledges and accepts these industry-standard tolerances.

In certain situations, Skyframe may issue partial remedies, including repair, replacement, or store credit, at its sole discretion, including but not limited to:

• Items returned in a condition other than original
  
• Damage caused by factors outside of Skyframe’s control
  
• Requests submitted more than 30 days after delivery

Once a return or claim is received and inspected, Skyframe will notify you via email regarding approval or denial and outline the applicable resolution.

For questions regarding this policy, please contact info@skyframe.com.